G&Z International, Inc. and its web sites WWW.GZINTLINC.COM / G&Z eCrater Store (“G&Z”) provides wholesale/Retail services of general merchandise in the United States of America and worldwide. G&Z reserves the right to revise these Terms and Conditions from time to time as G&Z sees fit. All customers (“Buyers”) including consumers, retailers, wholesalers, distributors, dropship account holders, etc., agree to abide by the terms and conditions when placing orders with G&Z.
1) Payment Terms:
G&Z gladly accepts checks, money orders/cashier’s checks, bank wire transfer and major credit cards for mail order transactions. Fax, phone, and online orders are limited to major credit cards (Visa, MasterCard, Discover and American Express), Google Checkout or PayPal. No C.O.D orders accepted.
Buyers with G&Z credit terms (Net 15 or Net 30 days) are required to pay the invoices on time in full invoice amount. NO DEDUCTIONS OR PARTIAL PAYMENTS ALLOWED.
International Orders (Except Canada): Only bank wire transfer accepted.
2) Pricing Terms:
FOB Dallas, Texas, USA
In U.S. Dollars (US$)
All prices, descriptions and colors published on G&Z web sites or printed ‘Price List’ is subject to change without notice. Buyers are responsible for inquiring and confirming current information at the time of purchase. G&Z is not responsible for orders placed before the price reduction.
Back-orders will be adjusted at the most current prices at the time of shipment. G&Z will notify buyers if prices have gone up for the back-order items.
3) Cancellation of Orders:
Online orders placed at G&Z Wholesale Store can not be cancelled unless buyers notify G&Z by phone/fax/email within ONE hour after orders placed and agree to pay 10% cancellation fee to cover the credit card processing charge.
All other orders (fax, mail, phone, pre-orders, and back-orders) can be cancelled if they have not been shipped.
4) Shipping Policy:
G&Z ships most orders within 1-2 business days (except weekends and holidays) after receiving the orders and full payment. Larger orders may take a longer time to get ready for shipment. If in any cases orders could not be shipped on time, G&Z will call or email the buyers. Buyers must provide correct billing/shipping address, phone numbers, email address, Tax ID#/Resell Certificate (for Tax Exempt) when ordering.
5) Shipping Methods:
Most domestic orders are shipped FedEx Ground Service if not instructed otherwise. Following are other options of delivery:
a) FedEx: 2 Day Air, Express Saver, Standard Overnight, Priority Overnight;
b) USPS: Priority Mail, Air Parcel Post, Fist Class Mail;
c) Freight: Truck Load, LTL pallet shipping;
d) Self Pickup: Buyers must clearly indicate the pickup date and method.
International orders will be shipped as arranged.
6) Delivery Time:
FedEx Ground Service may take 2-7 working days (excluding the pick-up day) for delivery depending on the shipping locations. G&Z has no control over FedEx or other carriers suggested arrival time. G&Z should not be held responsible for the delay of delivery. Buyers may contact FedEx(1-800-463-3339) or other carrier you chose to track the packages.
7) Return Policy:
G&Z offers 15 day return guarantee for all items sold (less shipping and handling). Shipping Charges are non-refundable under any circumstances. If for any reason buyers are not satisfied with the products, buyers may return the items back to G&Z. Return Merchandise Authorization (RMA#) required. Please call or email to obtain RMA # before returning any merchandise. No returns will be accepted without RMA #. The return must be sent within 5 days of the issuance of the RMA #. All return items must be in their original condition when receive. A copy of original Invoice is required. It is recommended that buyers insure the return packages. G&Z will not be responsible for any lost, delay or damage in the return shipment. G&Z will issue a refund check or credit back to buyer’s original credit card for the item cost after having received the returns and inspected the items. At buyers’ option, G&Z may apply the credit to the next purchase order.
Any return that fails to meet these guidelines will not be considered a complete return and could be subject to a restocking fee(15%) or denial of credit.
Read more at 'Shipping & Returns'
8) Damage & Lost Claims:
All shipment made by G&Z are insured for the protection of damage and/or lost. G&Z is not responsible for the damage and or lost happened during transportation, but will help buyers to file the claims. Buyers are required to inspect all items in the packages immediately after receipt of shipment. Damage/Lost report must be made within 10 days after delivery. Please follow the instructions below to report the damage/lost and file a claim:
a) Shipment Delivered by FedEx:
Call/fax/email G&Z with Invoice #, item descriptions and each quantity that were damaged or lost during transportation. Or contact FedEx at 1-800-463-3339 to report the damage and notify G&Z with FedEx Claim Confirmation #. Keep all original shipping cartons and packing materials. G&Z will call FedEx and schedule a pickup for the damaged items. FedEx will inspect the damaged packages and then return them to G&Z. It may take 7-10 days for G&Z to receive the damaged packages. G&Z will fill out the Claim Forms and submit them to FedEx for damage reimbursements. Please allow 15-30 days for the claims to be settled by FedEx.
G&Z will ship out the replacements or issue a credit after the claim has been settled.
b) Shipment Delivered by USPS (Postal Service):
Call/fax/email G&Z with Invoice #, item descriptions and each quantity that were damaged or lost during transportation. Take the damage packages with original packing materials to the delivery post office. The post office will exam the damage and keeps the original package. Buyers will be requested to fill out a postal ‘Claim Form’. Follow the instructions on the ‘Claim Form’ to file a claim against the post office. Contact G&Z if assistance is needed.
c) Shipment Delivered by Trucking Company:
All packages shipped by trucking company are loaded on pallets with stretch wraps. When receiving shipments, buyers should check if the packages are still on pallets with stretch wraps and make sure there are no visible damages on all packages. Should there be anything wrong, please ask the truck driver make a note on the delivery bill of lading. Buyers should inspect all packages and report any damage/lost to G&Z by fax or email within 10 days after delivery. In addition, buyers must call G&Z to confirm the receipt of fax/email regarding the damage/lost shipment. The Delivery Notice signed by the truck driver need to be provided to G&Z for filing a claim against the trucking company. Please keep all damaged items including original packaging for at least 30 days in case the trucking company wants to inspect them. It may take 30-90 days for the trucking company to settle the claim. Upon receiving the claim checks from the trucking company, G&Z will notify the buyers and ship out the replacements or issue a credit for the damage/lost.
Buyers need to contact G&Z for explanations of the Terms & Conditions. Call 1-877-342-1966 for all other issues not mentioned above.