What sets your business apart from your competitors?
We are the direct importers of all items listed at our web site. We keep the item cost at the lowest and pass the saving onto our customers. Many items are designed by ourselves and manufactured in our factories. We care about the quality of our products and stand behind every item we sold.
What kind of payment do you accept?
1) Major credit cards (Visa/Mastercard/American Express/Discover), PayPal and Google Checkout
2) Money Orders or Cashier’s Checks
3) Company Check (If you don't have an account with us, please mail your check to us. Your order will be shipped after the check clears at our bank).
Can I cancel my order if I change my mind?
Yes, if the order has not been processed. If the order has been shipped, you cannot cancel it. Please refer to our Return Policy for information on returning the package. Cancellation of an item(s) may change or void discounts or promotions currently appearing on your order.
What shall I do if I receive the items/colors/sizes not as I ordered?
Before you contact us, find the Invoice/Packing Slip in the package and compare it with your original order record (in case you have made adjustments). For online orders, log into your account and check your order history. If it was our mistake, we’ll try to solve the problem as soon as possible.
What is your shipping policy?
We ship most orders within 1-2 business days (except weekends and holidays) after receiving your order and full payment. If in any cases we cannot ship out your order, we'll call or email you.
What shipping methods do you use?
At your choice, we can ship via FedEx, USPS and trucking companies (for large quantity order). Let us know how you would like to have your order shipped when placing the order.
Other FedEx options including: FedEx 3 Day Select (Express Saver), 2 Day Air, Standing Overnight, Priority Overnight. You may check the rate when checking out at our online store.
Do I need to insure the packages? What if there is damage in the shipment?
All packages we ship out from our warehouse are insured (either by FedEx or USPS). Insurance for truck load or LTL pallet shipping will be discussed before we arrange the shipment.
Since some of the items (cork art, glass items, kites, clocks) are extremely fragile, although we try our best to pack carefully, damages may happen during the transportation and handling. But since we are shipping with FedEx, every package is automatically insured for $100.
Please check every single item upon receiving the shipment and let us know immediately if there is any damage. You may contact the shipping company (FedEx) yourself or contact us for help. We'll help you handle the claim with FedEx, but you need to keep the broken items including all packing materials for at least 5 business days (in case the shipping company need to pick them up for inspection).
When the claim has been filed and settled, we will, at your choice:
1)Credit the amount of damaged items to your account (credit card);
2)Ship the replacements;
3)Send you a refund check;
or, when you place another order, we’ll credit the amount to your new order.
What is your Return Policy?
Return Merchandise Authorization (RMA#) required. Please call or email us before returning any merchandise.
All items (except otherwise stated) carry a 15-day return policy. If you are not satisfied with any of the products you purchased within 15 days after receiving your order, you may return them for refund or credit (Sorry, shipping and handling charges not refundable). Please insure your return shipment. We'll not be responsible for any lost or damage.
Items returned must be in the original packaging as shipped out from.
Do you offer discounts to wholesalers and distributors?
Yes, depending on the quantities and items you order each time, we can offer you better prices. Please contact us for pricing.
To receive discount on your order, please go to our WholesaleCentral Store or call/fax us your order.
Toll-Free Order Line: 1-877-342-1966
When I placed the order, the item/color/size was in stock, why I’m told it is out of stock now?
Our web site is updated on daily basis. We are working hard to bring you the most current information, but since we are doing wholesale, orders come from internet, phone, fax and mail/email, there may be a chance that some items become short or unavailable. If in the case the item/color/size you ordered is out of stock, we’ll contact you by phone or email. You may either substitute with similar item/color/size, cancel it or make it as a back order (note: there may be additional shipping charges for separate shipments).
How do I set up a wholesale account with your company?
For online ordering: you may just create an account at our online store(https://id213.chi.us.securedata.net/gzintlinc.com/merchantmanager/index.php).
For offline ordering (Mail/Phone/Fax), please provide the following information:
1) Company Name, Address, Phone/Fax Numbers, Contact Person, Email Address;
2) Tax ID Number and a copy of the Sales Permit;
3) Bank Reference (Bank Name/Address/Phone Number, Account Number, Contact Name);
4) Business Reference: Provide at least 3 companies you have had business relations in the past 6 months (phone/fax numbers and contact names are needed as we'll contact them for verification);
5) Credit Card On File (Authorized by the owner of the business or purchase managers);
6) DUNS #(Not necessary but helpful).
Print our online Account Form(http://www.gzintlinc.com/AccountForm.htm) fill it out and mail or fax it back to us.